Updated: February 19, 2014
Robin Ludwig Design Inc. provides website design and management to many clients, and we have a responsibility to protect each client and to provide the best services available. The following guidelines were written to ensure these obligations are met.
Any material or files that are, in our sole discretion, illegal, libelous, encourage conduct that would constitute a criminal offense, or otherwise violate any local, state, national, or international law or legislation are not permitted for use with our website services. Copyright, trademark, or trade secret material may not be used without the permission of its respectful owner. Child pornography is prohibited. Robin Ludwig Design Inc. will be the sole arbiter in determining violations of this provision.
Robin Ludwig Design Inc. website services are provided on a prepaid basis. All payments have to be made before the beginning of the month or year of service.
Payments for website management can be made annually (required for the first year of management) or auto-pay monthly with any major credit or debit card after the initial year of management service. Clients choosing to pay annually will receive their invoice 45-60 days prior to the payment due date. Clients who pay monthly will be sent their invoice during the month prior to service and accounts will be charged on the 25th of that month. Website management fees which are not paid prior to the due date, will result in the website being taken offline.
Website design, the first year of website management, email, and domain fees are NON-REFUNDABLE.
After the first year of website management, refunds can be given for unused website management which is canceled prior to the end of a billing term (i.e. before the end of a year). Refunds will be issued in unused monthly increments, no partial month refunds will be issued.
Transferring your domain or purchasing new websites from another provider does not constitute canceling your Robin Ludwig Design Inc. management account. You must notify Robin Ludwig Design Inc. to formally cancel your account with Robin Ludwig Design Inc. to avoid further charges.
Any account deactivated due to non-payment or taken offline for any reason will require a reactivation fee of $40.00 to be paid prior to reactivating the account in addition to any design or management fees due.
Refusal of Service
We reserve the right to refuse, cancel, or suspend service at our sole discretion.
File Backup and Archival
We backup our completed websites frequently. These backups contain all of the content used on the physical website and not necessarily the content used to create the website design. This service is provided to you as a courtesy. We do not backup original content sent for the website design nor do we promise the archival of such information. This includes logos, photography, graphics, files and text documents.
Websites managed by Robin Ludwig Design Inc. should be up and running at least 99.9% of the time during any given 12-month period. This includes network uptime, server uptime, web server and service uptime. It does not cover any areas where Robin Ludwig Design Inc. has no direct influence, such as backbone provider failures, fibre-optic main line cuts, DNS or Domain Registrar issues with subscriber's domain name. This uptime is also not applicable if the service interruption was caused by external issues such as Acts of God, wars, or any other natural or unnatural events that Robin Ludwig Design Inc. cannot directly influence.
Limitation of Liability
YOUR USE OF ROBIN LUDWIG DESIGN INC'S WEB HOSTING AND MANAGEMENT SERVICES ARE AT YOUR SOLE RISK. ALL ROBIN LUDWIG DESIGN INC. WEBSITE SERVICES ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED, CONSTRUCTIVE, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE.
Robin Ludwig Design Inc. makes no guarantee of availability of service and reserves the right to change, withdraw, suspend, or discontinue any functionality or feature of the Robin Ludwig Design Inc. website service.
In no event will Robin Ludwig Design Inc. be liable for any damages, including, without limitation, direct, indirect, incidental, special, consequential, or punitive damages arising out of the use of or inability to use Robin Ludwig Design Inc's services or any content thereon. This disclaimer applies, without limitation, to any damages or injury, whether for breach of contract, tort, or otherwise, caused by any failure of performance; error; omission; interruption; deletion, defect; delay in operation or transmission, deletion; defect; delay in operation or transmission; computer virus; file corruption; communication-line failure; network or system outage; or theft, destruction, unauthorized access to, alteration of; or use of any record.
Robin Ludwig Design Inc. reserves the right to change or amend these Terms of Service at any time without prior notice. By submitting your order to Robin Ludwig Design Inc., you signify your agreement to these Terms of Service.
Please feel free to call 386.338.3388 or email with any concerns or questions you may have.