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Updated: March 12, 2015
We reserve the right to refuse service without disclosing a reason. All prices are subject to change without notice, no adjustments will be made.
Customer is fully responsible for final proof and layout approval prior to the printing process. Robin Ludwig Design Inc. is not liable for errors in a final design caused by any of the following reasons: misspelling, logos, graphics, grammar, punctuation or content.
By approving an order for print you are agreeing to the following: I have verified that spelling and content are correct. I am satisfied with the document layout. I understand that my document will print as it appears on the proof, that I cannot make any changes or cancel once my order is placed, and that I assume all responsibility for typographical errors.
Approved Design Usage
We reserve the right to use any artwork created by Robin Ludwig Design Inc. in our online and offline portfolios, company website graphics or promotional graphics for the purpose of advertising our services. If you do not want your design displayed, want an image removed from our online portfolios or have a release date you wish honored please let us know. We will always respect these requests.
Robin Ludwig Design Inc. reserves the right to use any unordered design for future projects or promotional purposes.
Additional Fees for Fifth and Consecutive Proofs
The first proof and three edits of the initial proof for each order is included in the setup fee. Additional proofs may result in charges for each proof emailed above four.
$5.00 fee applies to business cards, letterhead, envelopes, greeting cards and services sized 2x3.5 inches or smaller.
$15.00 fee applies to the following services: postcards, websites, logos, brochures, flyers and all services not mentioned above larger than 2x3.5 inches.
Robin Ludwig Design Inc. does not provide any design files unless graphic design services are requested and associated fees are paid. Setup fees cover file design, setup, archiving, order handling, processing and proofing. These fees are not for design purchase.
You understand that all information, data, text, photographs, graphics, messages or other materials ("content") are the sole responsibility of the person from which such content originated. This means that you, and not Robin Ludwig Design Inc., are entirely responsible for all content that you send, upload, or transmit for your order.
You may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed or designed by Robin Ludwig Design Inc. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy is applicable for copyrights. You cannot use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works. The copyright owner's exclusive rights prohibit the reproduction of any original work.
Limitation of Liability
In no event shall Robin Ludwig Design Inc. or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not Robin Ludwig Design Inc. has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from Robin Ludwig Design Inc. or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall Robin Ludwig Design Inc. be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.
Customer Submitted Artwork or Graphics
All artwork, designs and images must be provided in minimum of 300 DPI. Robin Ludwig Design Inc. is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork. All printed orders are converted from RGB and printed in CMYK.
Color Proofing and Matching
Robin Ludwig Design Inc. is not liable for color matching on electronic proofs approved by the customer. Electronic proofs will predict design layout, text accuracy, image proportion and placement, but not color or print quality.
Robin Ludwig Design Inc. will try it's best to match the gradient density of each color, Robin Ludwig Design Inc. is not liable for the final appearance of a color.
Application of UV coating may affect or change the appearance of the printed colors. Often darkening colors. Robin Ludwig Design Inc. is not liable for the final color appearance of UV coated services.
Although we endeavor to ship the quantity ordered, Robin Ludwig Design Inc. reserves the right to ship within 5% over or under the requested quantity. If a minimum quantity is a necessity we recommend that you adjust the total quantity ordered to account for the possibility of an under run.
Order Shipping and Delivery
Robin Ludwig Design Inc. will always act to make sure that service difficulties do not delay delivery schedules. In no case shall Robin Ludwig Design Inc. be liable for any consequential or damages resulting from any delay in shipment or delivery. All Robin Ludwig Design Inc. customers agree not to hold Robin Ludwig Design Inc. liable for delays in shipments caused by weather conditions, shipping company delays or any other circumstances beyond Robin Ludwig Design Inc.'s direct control.
If unexpected equipment failure, malfunction and or technical problems delay the printing process rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation.
Customer Supplied Incorrect Address
When a package is not delivered due to an error made by the customer in submitting the proper shipping address, Robin Ludwig Design Inc. will reship the package with corrected address and charge an additional shipping fee for the shipment. Address correction fees may apply to packages rerouted while in transit.
Returns and Refunds
Since each order is unique to each customer and has no resale value, all sales are final. Please see Order Approval above for Robin Ludwig Design Inc. liability. If we verify that we made an error, we will reprint the order. No refunds or credit. Customers must notify Robin Ludwig Design Inc. within 6 business days of printed order receipt of any defects discovered in the ordered service. In order to receive replacement customer will be required to return 100% of the received order within 15 days (on their own expense) from receipt. Some exceptions apply.
All charges related to expedite printing (rush printing or shipping) are not refundable, including orders that are returned for any reason. All orders that are being returned must be shipped at customer's own expense.
Robin Ludwig Design Inc. will be happy to help you cancel your order prior to approval. Robin Ludwig Design Inc. will inform you of any cancellation charges depending on the stage of the order. If job is canceled any labor hours (proof, graphics design, etc.) can be subtracted from your refund. No refunds are issued for logo, website or graphic design services. Orders cannot be canceled once approved for printing.
Please feel free to call 386-338-3388 or email with any concerns or questions you may have.